Privacy Policy - Reach Your Audience with P2P Texting

Effective: July 16, 2019

Entango Communications LLC (“Entango” or “we” or “us” or “our”) values the privacy of its users. This privacy policy sets out how Entango collects, uses and protects any information that you give us when you use our websites, mobile apps, software, subscriptions, SMS text messaging platform (the “Platform”), and/or any other products or services offered by us (“Services”).

We are strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience. By using entangocomm.com (the “Website”) and our Services, you (“you”, “your”, or “User”) agree to the terms of this Privacy Policy. Because we gather certain types of information about and from you, we believe it is important that you understand our collection and use of this information.

You must also comply with our Terms of Use and Acceptable Use Policy and other posted policies.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect or receive information about your interactions with us. Depending on how you use our Services, your information may include, without limitation:

registration-related information (such as name, addresses, email addresses, telephone numbers, occupation and information imported from social log-in permissions granted to us);
information about the Services that you use, how often you use them, and your responses to the offerings and advertisements presented or made available by us;
metadata we collect from or about any message(s) sent via our Platform, including without limitation phone numbers each message was sent to and sent from;
transaction-related information (such as credit card or other preferred means of payment, billing information, credit card number, expiration date, billing address and/or a history of purchases through our Services);
location data;
information about any devices, connections and methods used to access and interact with us;
other information specifically related to your use of Services, including information that you publicly post using tools made available by us;
information based on your usage of our Services (“Usage Data”), which may be collected automatically by us or the services (or third-party services within our Services), which can include the IP addresses or domain names of the computers or devices utilized by the users who use the Services, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (such as successful outcome and error), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (such as the time spent on each page within the Services) and the details about the path followed within the Services with special reference to the sequence of pages visited, other parameters about the device operating system and/or the user’s IT environment, and data, conversion rates, marketing and conversion data and statistics, reports, analytics data, reviews and surveys. Usage Data may sometimes be essentially anonymous when collected, but could be used indirectly to identify a person;

We collect personal information from all communications with Service end users including, without limitation, text messages and telephone calls, as well as from third-party outside sources including database vendors.

We may collect your phone number in the following ways:

When you call or text message a Long Code (10-digit dialable phone number) managed by one of our customers, we collect your phone number when the message or call is routed through our system.
If you have previously provided your contact information to one of our customers, we collect your phone number when our customer connects their database or contact list with us.

Your information may be supplemented with additional information from other companies such as publicly available information, information about households and other information that we may append or match to your information.

For example, we may augment certain data with:

Data input manually by our customer during the course of a peer-to-peer conversation. For instance, our customer may ask you for your name during a text message conversation (or a voice call, if applicable), and then record your name alongside your phone number by typing your name into their contacts.
Data collected from 3rd parties by matching your email, phone number, or other information provided to us by you or our customer. For instance, when one of our customers uploads a list of phone numbers of their own contacts, we may use a 3rd party service to determine which phone numbers can be text messaged (i.e. which numbers belong to cell phones and which belong to landlines).
Metrics collected through normal usage of the Platform or other Services. For instance, we may track and display to a customer the last time you sent or received a message.
From information provided to us automatically from the database of our customer. For instance, if you signed up on one of our customer’s website(s) and provided your name and phone number, we would store your name and display it to our customer at various relevant times (e.g. in our text messaging app used by customers).

We may also receive or collect certain technical information when you use our Services. This may include your browser or operating system, your manner of connecting to the Internet and the name of your Internet service provider or wireless carrier; your Internet protocol (IP) address; information about referring websites or services (websites or services you used immediately prior to using our websites or other Services; exiting websites or services (immediately after using our website or other Services); and data relating to malfunctions or problems occurring when you use our Services. Additionally, we may collect information about other software on your device for the limited purpose of protecting your security or improving your online experience.

We do not read the content within any SMS message sent via the Platform; you are solely responsible for any and all such content, and the legality thereof, and must ensure it complies with our Terms of Use and Acceptable Use Policy. We will not, with regards to the content of your peer-to-peer messages sent via the Platform, automatically scan the content of your messages to use it for the purpose of targeted contextual advertising, or to use it to profile you, unless such activity is disclosed to you or required by law or for spam prevention purposes.

How Your Information May Be Used

Your information may be used for purposes that include, without limitation:

to operate and improve the Services available through us;
to personalize the content and advertisements provided to you (including to present offers to you on behalf of business partners and advertisers);
to fulfill your requests for tools, software, functionality, features and other products, and services;
to communicate with you and respond to your inquiries;
to conduct research about your use of our products; and
to help offer you other products, features or services that may be of interest.

We may use cookies, flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other technologies along with your information to enhance and personalize your experience and gather information that helps us optimize our Services. You can choose to accept or decline some cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, it is important to remember that many of our Services may not function properly if your cookies are disabled.

We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to Service visitors or end users, customize the Services based on your preferences, compile and analyze statistics and trends about the use of our Services and otherwise administer and improve our Services.

How Do We Share Your Information?

We do not rent or sell your personally identifiable information (such as name, address, telephone number and credit card information) to third parties for their marketing purposes. We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Policy.

We may share aggregated, non-personally identifiable information, publicly and with our partners like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services.

The contents of your online communications, as well as other information about you as a user of our Services, may be accessed and disclosed under the following circumstances: in response to lawful governmental requests or legal process (for example, a court order, search warrant or subpoena), in other circumstances in which we have a good-faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person, when necessary to protect either our rights or our property or for us to render the service you have requested.

Many of our Services let you share information with others. Remember that when you share information publicly, others besides us have access to it, and it may be indexable by search engines, or copied, forwarded, saved or archived by others.

Our offerings may include features or functionalities provided by third parties, or may integrate or interact with third-party products and services (including, without limitation, via APIs, plug-ins, links, frames, embedding, or other interactions). In the process of providing such functionalities within our services, your browser or other tools or technology may send certain information to the third-party provider. The use of these third-party-provided features or functionalities is subject to their own privacy policies. For example, without limitation, we may use a third party for ad serving, retargeting, remarketing and/or for analytics, in which case such third party may have access to your data, subject to its policies.

These third-party vendors may use their own cookies and/or other third-party cookies together to (a) inform, optimize, and serve ads across the web based on your past visits to our Services and others and (b) report to us how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site. If and to the extent from time to time we use Double Click or another Google brand for ad serving, analytics, remarketing, retargeting, etc., you can set certain preferences and opt-outs using Google Ads Settings, and Google Analytics’ currently available opt-outs.

Business partners or other third parties may receive data about groups of our users, but, except as otherwise permitted herein, do not receive information that personally identifies you. We may use agents and contractors in order to help operate our Services. Their use of information is limited to these purposes, except as otherwise permitted herein.

In the event that ownership of us was to change as a result of a merger, acquisition, or transfer to another company, your information may be transferred. If such a transfer results in a material change in the use of your information, you will be provided notice (which may be via updates to this page) about your ability to decline to permit such a transfer.

Any personal information which we may collect via the Services may be stored and processed in our servers located in the United States or in any other country in which we, or our affiliates, subsidiaries or agents, maintain facilities. You consent to any such transfer of personal information outside your country of residence to any such location.

Our Information Disclosure Policy

We reserve the right to disclose your personal information as described below. We reserve the right to disclose Usage Data without restriction.

Affiliated Entities

We reserve the right to provide your personal information and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we control or that control us.

Service Providers

We reserve the right to provide access to your personal information and Usage Data to our trusted service providers that assist us with the operation and maintenance of our sites and services. For example, we may contract with third parties to process payments, host our servers, provide security and provide production, fulfillment, optimization, analytics and reporting services. We will use commercially reasonable efforts to ensure that our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.

Successors, Acquisitions & Mergers

If we sell or otherwise transfer part or all of our business or assets to another organization, such as in the course of an acquisition, merger, bankruptcy or liquidation, we may transfer your personal information and Usage Data.

Legal Process, Enforcement and Security Notice

We reserve the right to disclose your personal information and Usage Data if we have a good-faith belief that access, use, preservation or disclosure of such information is reasonably necessary (i) to satisfy any applicable law, regulation, legal process or enforceable governmental request (such as for example, to comply with a subpoena or court order), (ii) to detect, prevent, and address fraud or other illegal activity and (iii) to investigate, respond to, or enforce violations of our rights or the security of our sites and services.

Your Choices Regarding Your Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on our website or our other Services, consider what information to include and exclude; in addition, sometimes there may be a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
We may provide you with access to your registration information and the ability to edit this information in your account settings dashboard and profile pages. Please be aware that even after you delete or update information within our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems. Similarly, if and to the extent any information is indexable by search engines (including, without limitation, public profile information), it may not be updated by such search engines when we update it, and old versions may be archived by them or by third parties outside our control.

Some of our Services may provide you with additional information and choices about your privacy, which you should review.

If you have previously agreed to our using your personal information for direct marketing purposes, you may change your mind at any time by writing to us using the contact information below.

SECURITY OF YOUR PERSONAL INFORMATION

We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy.

We have established safeguards to help prevent unauthorized access to or misuse of your information, but cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our and our affiliated providers’ policies). To protect your privacy and security, we may use passwords or other technologies to register or authenticate you and enable you to take advantage of our Services, and before granting access or making corrections to your information.

Our Website may contain links to other sites. These links are for your convenience only, and we make no representations or endorsements whatsoever regarding such other sites. You should review the privacy policies of other sites carefully before providing any information to such website. We are not responsible for the privacy policies or procedures or the content of any other website.

VISITORS OUTSIDE THE UNITED STATES

Our Website and the servers that make this Website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this Website. Any information you provide in subscribing to our Website or registering or ordering at our Website will be transferred to the United States. By visiting our Website and submitting information, you authorize this transfer, processing and use.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, under California Civil Code sections 1798.83-1798.84, you are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Entango Communications LLC, 2637 E Atlantic Blvd #31453, Pompano Beach, FL 33062. In your request, please specify that you want a “Your California Privacy Rights Notice.” Please allow at least 30 days for a response.

CHANGES TO OUR PRIVACY POLICY

We will occasionally update this Privacy Policy as necessary to protect our users and to comply with a changing environment. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy. If we make material changes to this policy, or in how we use or collect your personally identifiable information, we will prominently post such changes prior to implementing the change. We will not make any retroactive material changes in how we handle previously collected personal information unless you allow us to do so, or unless we are legally required to do so, and in such a case we will e-mail registered Website visitors information on material changes to this Privacy Policy.

CONDITIONS OF USE, NOTICES AND REVISIONS

If you choose to visit our Website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Florida. If you have any concern about privacy at our Website, please contact us with a thorough description, and we will try to resolve it. As our business changes, our Privacy Policy and Terms of Use may change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.

CHILDREN’S POLICY

We are strongly committed to protecting the safety and privacy of children who visit our Website. We do not knowingly collect personal information online from children under 13 and have adopted techniques to ensure compliance with this Privacy Policy and the Children’s Online Privacy Protection Act of 1998 (“COPPA”). COPPA and its accompanying regulations under United States federal law protect the privacy of children using the Internet. Our Website includes content that we believe to be unsuitable for children under 13 and which are not necessarily monitored. We encourage all parents to talk to their children about online safety and to monitor their children’s use of the Internet.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our privacy practices, please e-mail us at support@entangocomm.com. Please include the exact URL of the Website or page involved in your request.